Frequently Asked Questions (FAQ)

Ordering & payment

How can I pay?

Pay securely with all common payment methods, including credit card, iDEAL, Apple Pay and more. All payments are processed through a secure connection.

Will I receive an order confirmation?

Yes, you will receive an order confirmation by email immediately after placing your order. If you do not see it, check your spam folder or contact us.

Shipping & delivery

Do you ship across Europe?

Yes, we ship throughout Europe with tracked delivery. Shipping costs, if any, are calculated at checkout and shown before you pay.

How long does delivery take?

Delivery times vary per product and per country and are stated on the product page. Once your order ships, you receive a track and trace code by email so you can follow your package.

My order is delayed, what now?

First check your track and trace code. If your package is significantly later than indicated or appears lost, contact us and we will look into it right away.

Returns & exchanges

Can I return my order?

Yes. Consumers in the EU have a legal right to a 14-day cooling-off period from the moment you receive your order. Within this period you may return your purchase without giving a reason. See our Return Policy for conditions and instructions.